Contact Aitoyplay

We are here to help with products, orders, shipping, returns, and private shopping questions. Customer conversations are handled respectfully and confidentially.

Email Support

Email support@aitoyplay.com. We aim to respond within two business days.

For Faster Help

• Include your order number for an existing order.
• For a damaged, defective, incorrect, or missing item, include clear photos or a short video when applicable.
• Do not include full payment card details or passwords.

Mailing Address

30 N Gould St Unit 176
Sheridan, WY 82801
United States

This address is for business correspondence and approved returns only. Please contact support and receive written authorization before mailing a return.

Private WhatsApp Support

You may also use the WhatsApp button on the website for private pre-purchase questions. For order or refund matters, email is recommended so the request can be documented.