Returns & Refunds Policy
Your privacy, safety, and confidence matter to us. Because we sell intimate wellness products, return eligibility is limited by hygiene and safety requirements. Please contact us before mailing anything back.
Return Window
Contact support@aitoyplay.com within 7 days of confirmed delivery if an item is damaged, defective, incorrect, or missing. Include your order number, a clear description, and photos or a short video showing the issue and packaging.
Eligible Claims
- An incorrect item was shipped.
- An item arrived damaged in transit.
- An item has a verified manufacturing defect.
- An item listed on the packing information is missing.
Hygiene Exclusions
Opened, used, worn, washed, or unsealed intimate products are not eligible for return due to change of mind, preference, sizing, or ordering error. This does not affect rights that cannot be excluded under applicable law.
Resolution and Refunds
We review complete claims within 2–5 business days. If approved, we may offer a replacement, store credit, or refund to the original payment method. Approved refunds are submitted within 3–7 business days; your payment provider may require additional posting time.
Approved Returns Only
Do not mail an item until our support team provides written authorization and instructions.
Authorized returns only:30 N Gould St Unit 176
Sheridan, WY 82801
United States
Cancellations
Contact us as soon as possible. We will try to cancel an order that has not entered fulfillment, but cancellation is not guaranteed once processing or shipment begins.